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Home>Customer Service>Returns & Exchanges

Returns & Exchanges


Return Policy


If you need to return your purchase, we are happy to take it back within 90 days for General returns, Damaged items or Mis-shipments. We have a 1 year Return Policy on defective items unless otherwise specified on the site.

To return an item...

1. Click on the Contact Us link at the bottom of the website and then fill out the information.

2. We will respond to you either via email or phone. Once we have the information required, we will send you a pre-paid return label. (Pre-paid label will only be available on orders being returned from domestic addresses.) Print out and attach this label to your order, then give it to your mail carrier.

3. Once your order is received in our warehouse, we will process your refund per our return policies.

4. Ship to:
WaterFilters.NET
Attn. Returns Dept.
560 22nd Street
Zumbrota, MN 55992


To exchange an item...


1. Place a new order for the new item.

2. During the checkout process, type this note into the comments box -
"Please include a free prepaid label for the return of my last order"

3. Your new order will ship normally.

4. A free postage paid return shipping label will be emailed to you. Use this shipping label to return your original order. Please write your original order number on the outside of the box.

5. We'll refund your credit card or PayPal Account, once we receive the returned products.

IMPORTANT NOTES:


If you're not sure which product you need, please contact us, and we will help you find the right product. To contact us with questions about returns, e-mail us at customerservice@waterfilters.net.

Damaged/Missing Items
When you receive your order, please inspect all of the products immediately. If a product is damaged or missing, please email us at customerservice@waterfilters.net immediately so we can reship your products to you. We would appreciate it if all boxes and packaging materials were saved for carrier inspection.

Canceled Orders Policy
Most orders will ship the same-day or within one business day. If you contact us before shipment of your order, you may cancel your order.

If your order has already shipped, we cannot cancel your order. You may return your order.

Refused Shipments


If you refuse the delivery and your order is returned to us, you will be credited the total price of the product.

Shipping costs will be refunded for domestic orders shipped FedEx Ground or Priority Mail.

Undeliverable Address


If the shipping address is an undeliverable address, and your package is returned to us, you can be credited the total price of the product.

Shipping costs will be refunded for domestic orders shipped FedEx Ground or Priority Mail.

Alternatively, we can reship the product to you once we update your shipping address and/or shipping method. For domestic orders, we will even pay to reship the product to you FedEx Ground or Priority Mail.

International and Expedited Orders:


Shipping charges for international and expedited orders will not be refunded for cancelled orders, refused deliveries, or undeliverable address.