Return & Exchange Policies

If you need to return your purchase, we are happy to take it back within 60 days from the original shipping date for Damaged items or Mis-shipments.

To return an item:

1. Use our Contact Us form and let us know you require a return (a link will open in a new window).

2. We will respond to you either via email or phone. Once we have the information required, we will send you a pre-paid return label. (Pre-paid label will only be available on orders being returned from domestic addresses.) Print out and attach this label to your order, then give it to your mail carrier.

3. Once your order is received in our warehouse, we will process your refund per our return policies.

4. Ship to:
Attn. Returns Dept.
560 22nd Street
Zumbrota, MN 55992

To exchange an item...

1. Place a new order for the new item.

2. During the checkout process, type this note into the comments box -
"Please include a free prepaid label for the return of my last order"

3. Your new order will ship normally.

4. A free postage paid return shipping label will be emailed to you. Use this shipping label to return your original order. Please write your original order number on the outside of the box.

5. We'll refund your credit card or PayPal Account, once we receive the returned products.


If you're not sure which product you need, please contact us, and we will help you find the right product. To contact us with questions about returns, e-mail us at

Damaged/Missing Items
When you receive your order, please inspect all of the products immediately. If a product is damaged or missing, please email us at immediately so we can reship your products to you. We would appreciate it if all boxes and packaging materials were saved for carrier inspection.

Canceled Orders Policy
Most orders will ship the same-day or within one business day. If you contact us before shipment of your order, you may cancel your order.

If your order has already shipped, we cannot cancel your order. You may return your order.

Tier1® Unconditional Product Guarantee
If you are dissatisfied with a Tier1® branded product*, for any reason during the specified life of the product, please contact us to initiate a return.

*Excludes Tier1® Whole House Systems

Tier1® Whole Home Solutions "Protect Every Drop" Guarantee Your Tier1® Whole Home Solutions product is guaranteed to meet or exceed your expectations, or we'll buy it back from you* through our 60-DAY “Protect Every Drop” Guarantee.

You may return a Whole Home Solutions product* for up to 60 calendar days from the receipt date. Conditions apply:

1. Product must be in new condition, unused condition.
2. Product must be in original packaging and include all cords, tubing, adapters, and installation manuals and user guides or other components included when you received it.
3. You are responsible for the return shipping costs on all products, including mandatory insurance to the original purchase price, during return shipping.
4. Only products purchased directly from WaterFilters.NET can be returned to WaterFilters.NET.
*Excludes Tier1® Whole House Reverse Osmosis Systems

Boil Alert Information
Tier1® Plus Free Filter Exchange program: If you purchased a Tier1® Plus filter, in the event of a boil alert in your area, please contact Tier1® Technical Support and supply notice of the boil alert. Once notice is received, a replacement filter will be issued.

Refused Shipments

If you refuse the delivery and your order is returned to us, you will be credited the total price of the product.

Shipping costs will be refunded for domestic orders shipped FedEx Ground or Priority Mail.

Undeliverable Address

If the shipping address is an undeliverable address, and your package is returned to us, you can be credited the total price of the product.

Shipping costs will be refunded for domestic orders shipped FedEx Ground or Priority Mail.

Alternatively, we can reship the product to you once we update your shipping address and/or shipping method. For domestic orders, we will even pay to reship the product to you FedEx Ground or Priority Mail.

International and Expedited Orders:

Shipping charges for international and expedited orders will not be refunded for cancelled orders, refused deliveries, or undeliverable address.